Privacy Policy Overview

Your privacy and trust are important to us. This policy explains how elenquaryos collects, uses, protects, and shares your information during consultations on our site. We respect your rights and comply with Australian privacy laws.

Information We Collect

We collect only the data necessary for providing and improving our consultation service.

• Information you provide directly when you contact us, request a consultation, or submit feedback through forms.
• Usage and browser data collected when you interact with our site, such as IP address, device type, and browsing actions.
• Details of your session preferences, feedback, or communications with our team for service quality purposes.
• Data required by law to verify your identity or prevent fraud, as applicable.

How We Use Data

Your data helps us deliver tailored service, maintain security, and improve your experience.

• Providing and arranging consultations tailored to your needs and requests.
• Improving our website’s functionality and content based on your usage patterns.
• Responding to your inquiries and communicating updates relevant to your interests.
• Measuring and enhancing security practices across the service.

Legal Basis for Processing

We process your data only where it is lawful and necessary for service delivery.

Our processing is based on your explicit consent, legal obligations, performance of our service agreement, and our legitimate interests in providing secure, value-driven consultations.

Information Sharing

We are committed to safeguarding your personal data and only share it as described below.

• Information is disclosed to service providers who help us operate the website, under strict confidentiality agreements.
• Personal details may be shared in situations required by law or to prevent fraud or harm.
• Aggregated or anonymised data may be used for analytics or reporting, without identifying you.

Data Security

We use industry-standard measures to protect your information from unauthorised access and misuse. Security practices are regularly reviewed, and only those who require access for their role can view your personal details. While safeguards reduce risk, complete security cannot be guaranteed in any system.

Your Rights

You have the right to control your information and how it is used.

• Request access to the personal data we hold about you at any time.
• Correct or update information that is inaccurate or incomplete.
• Ask us to delete your information, subject to necessary legal requirements.
• Withdraw your consent for certain uses or request how your data is processed.

How We Use Cookies

elenquaryos uses essential and analytical cookies for security and to improve functionality. Cookies do not collect personal data except what you directly provide or have consented to share.

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Contact Us

Contact us by phone, email, or mail with privacy-related questions or requests. We respond to all valid requests as soon as possible.

Policy Updates and Changes

Any changes to this privacy policy will be posted here, with updated dates. Please review periodically for updates or modifications.